Computers · phones · Wi-Fi · house calls
Tech help for everyday New Yorkers, from right here uptown.
Slow laptop, lost photos, Wi-Fi that quits in the bedroom, a parent's new phone. We come to you, fix it at your table, and leave notes so it stays fixed.
What we help with
If it plugs in or signs in, we can probably help.
Your problem doesn't need to fit a category. Describe it the way you'd tell a friend, and we'll take it from there.
- Computer help, Mac and PC Slow, frozen, full, infected, or brand new and still in the box.
- Phones and tablets New phone setup, moving everything over, storage, accounts and settings.
- Wi-Fi and home internet Dead zones, dropped video calls, slow speeds, new routers set up right.
- Tech help for seniors and their families Patient, in-person help for older New Yorkers, often booked by their kids.
- Scam cleanup and account security After a scam call, a hacked account, or before either one happens.
- Student tech help Laptop setup, school accounts, backups, and help choosing the right machine.
- Work-from-home setup Monitors, docks, webcams, printers, and Wi-Fi that holds up on calls.
- Printers, TVs and streaming The printer that won't print, the TV with five remotes, the apps nobody can find.
- Photos, backups and data transfer Getting photos off old phones, moving files, and making sure nothing gets lost.
- Remote tech help By phone or screen-share, anywhere: Brooklyn, Queens, or a parent in another state.
Who calls us
Not tech people. Busy people.
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Working people
Home office setups, Wi-Fi that holds up on calls, and a laptop that keeps up with the job.
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Students
Laptops set up for school, backups before deadlines, and honest advice on what to buy.
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Seniors and their families
Patient, in-person help, phones made easier to use, and scam calls cut way down.
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Everyone else
If you'd rather not spend your Saturday fighting a printer, that's what we're here for.
Experience
Over ten years of IT support, now on your block.
Our background is IT support at law schools, university help desks, hospitals and banks, where the people we support are busy and need things working, not a lecture.
That's the same approach we bring to your home: figure out what's actually wrong, fix it properly, and keep you updated in plain English along the way.
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Call, text, or send a note
Tell us what's wrong in your own words. Screenshots help but aren't needed.
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We ask a few questions
Sometimes that's enough to fix it on the spot. If we need a closer look, we may start a quick screen-share to diagnose it. Then we pick a time that works for you.
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We come over and fix it
We track down the cause, fix it, and keep you updated. Want to learn how to do it yourself? Ask for a walkthrough. Every confirmed fix is guaranteed for 15 days, at no charge.
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You keep the notes
A written page of what changed and how to use it, so next time you might not need us.
How it works
No clock-watching, no “turn it off and on” and leave.
We'd rather fix it properly once than come back for the same problem next month.
Free product recommendations
Ask us what to buy before you buy it.
Laptops, phones, tablets, routers, printers, TVs. Tell us what you need it for and your budget, and we'll recommend the right model. No visit needed.
Running a business?
Websites and IT for small businesses, too.
Shops, offices, studios, nonprofits and side hustles. Tell us what you're working with and what's getting in the way, and we'll take it from there.
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Websites for small businesses
A clean, fast site with booking, contact and Google set up, on accounts you own.
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IT for small businesses
Email, Microsoft 365 or Google Workspace, devices, Wi-Fi, security and advice.
Based uptown
Central HarlemEast HarlemHamilton HeightsSugar HillMorningside HeightsWashington HeightsInwood
Also the Upper West Side, Upper East Side, the Bronx, the rest of Manhattan by request.
Questions people ask
Do you only work uptown?
Uptown is home, so that's where we're quickest to get to. We also go to the Upper West Side, Upper East Side, the Bronx, the rest of Manhattan by request, and a lot of problems can be handled over the phone or a screen-share from anywhere.
How much does it cost?
It depends on what's going on, so we ask a few questions first and tell you before any work starts. No surprises on the bill, and no charge for product recommendations.
Can I book for someone else, like a parent?
Yes, a lot of our visits are booked by adult kids for their parents. You arrange it, we go to them, and with their OK we let you know what we changed.
What if the problem comes back?
Once we confirm something is fixed, the fix is guaranteed for 15 days. If the same problem comes back in that time, we come back and repair it at no charge.
Three ways in
Tell us what's going on
Call or text if that's easier. We'll ask a few questions and find a time that works.
Text instead · help@uptowntech.nyc
We'll get back to you within the day.