Phone · screen-share · anywhere
Remote Tech Help by Phone & Screen-Share
Plenty of fixes don't need a house call.
Software problems, account lockouts, settings, email, a confusing new app. We can usually sort these out over the phone or a secure screen-share, wherever you are.
What we help with
Remote tech help
Not on the list? Ask anyway. If it plugs in or signs in, there's a good chance we've dealt with it.
Good fits for remote
- Email, passwords and account recovery
- Slow computer and pop-up cleanup
- Phone and app settings, walked through step by step
- Help for a parent who lives in another city or state
Better in person
- Wi-Fi dead zones and anything that needs measuring
- New device setup and data transfers
- Printers and TVs
- Anyone who'd rather have someone at the table
Questions people ask
Do I need to install anything?
For a screen-share, usually a small, reputable app that you open yourself and can close at any time. For phones, a regular call or video call is often enough.
Can you help my mom in Florida while I'm in New York?
Yes. Set it up with us, and we'll call her at a time that works and walk through it together.
Three ways in
Tell us what's going on
Call or text if that's easier. We'll ask a few questions and find a time that works.
Text instead · help@uptowntech.nyc
We'll get back to you within the day.