For older New Yorkers, and the kids doing tech support by phone
Tech Help for Seniors in Harlem & Upper Manhattan
Patient tech help at the kitchen table.
A full reset of the phone, tablet or computer: easier to read, scam calls cut way down, family on FaceTime, and a large-print page of notes left behind so the questions don't pile up again.
What we help with
Tech help for seniors and their families
Not on the list? Ask anyway. If it plugs in or signs in, there's a good chance we've dealt with it.
The reset
- Bigger text, louder ringer, simpler home screen
- Unknown callers silenced, spam texts filtered
- Emergency contacts and Medical ID filled in
- Passwords put somewhere safe they'll actually use
Staying in touch
- FaceTime, WhatsApp or Zoom with family, practiced
- Shared photo albums so the grandkid pictures show up
- Patient portals and pharmacy apps working
- TV, streaming and the printer, sorted
Questions people ask
My parent can get free classes at the library. How is this different?
Free classes are great for learning in general, and we'll happily point you to one nearby. This is one-on-one, on their own devices, in their own home, fixing what's actually broken.
What if they forget everything next week?
That's what the large-print notes are for. And if something still doesn't stick, a quick follow-up by phone or another visit is easy to arrange.
Three ways in
Tell us what's going on
Call or text if that's easier. We'll ask a few questions and find a time that works.
Text instead · help@uptowntech.nyc
We'll get back to you within the day.